We guarantee that all our products are of very good quality and very well taken care of. However, due to unavoidable circumstances there may be times when a plant dies on arrival to its destination.
And so, please take note of our following REPLACEMENT POLICY:
1. We DO NOT refund the payment made in case any of our plants have died on arrival. We can only replace the plant/s and should be shipped with customer's next order.
2. We replace the plants in case:
a. The plants have died because of a hold up at Customs due to a wrong paperwork being submitted.
b. The plant/s died on normal arrival being not over 10 days travelling.
3. We DO NOT REPLACE if:
a. The box is held up due to Customs delay other than the Phytosanitary paperwork or documents submitted by Alpine Tropical Plants. We are not responsible for any Customs delay beyond its control or due to Customs' own reason.
b. The plants have frozen due to severe weather condition. It is the customer's responsibility to inform us beforehand regarding their weather condition few days prior to their order's shipment.
4. Please take note that customers not willing to use our insulated box will be refused to supply as we know that our plants won't make it to its destination and we do not want to expose our plants to those type of weather conditions.