Shipping & Delivery Policy
Upon payment, we begin processing/preparing your order and normally takes 10-14 days to complete everything and ready for shipment. This includes treating/conditioning the plants, careful packing, and documents processing. Upon completing the preparation, only by then we can schedule for shipment.
All our plants are shipped bare-root, wrapped in a damp sphagnum moss and then enclose it in a plastic bag. After that, we then wrap each individual plant in a sheet of gift wrapping tissue paper or sometimes in a newspaper to keep the plants warm.
We ship our plants via Dragon Courier and normally takes 4-7 days to get to customer's doorstep. Import permit is generally not required.
If the Shipping Method displays "Request For Shipping Quote", that means we do Air Freight shipment through Mask Air International.
When shipping with Dragon Courier, some countries can get the shipping cost instantly upon submitting their order from our website (please refer to Order Information and POlicy). For the rest of the countries not mentioned and for Air Cargo, shipping cost is calculated manually.
For Air Freight shipment, you may have to engage with a broker or clearing agent on your side to help you clear your box/es at your Customs. We have no idea about the laws and policies for Customs Clearance of every country. So, we suggest to please contact your Customs bureau and clarify with them carefully about importing plants to your destination country.
Shipping with your own forwarding company is allowed. However, the replacement guarantee will be forfeited.
We strictly require an import permit for our international door-to-door delivery. This is to protect our customers’ interest. Please send your Import Permit at firstname.lastname@example.org.
For US customers, we may require your Import Permit if you are ordering more than 12 plants. Otherwise, we can ship it without a need for import permit.
Phytosanitary certificate is charged at $50 per shipment. This is automatically included when you submit your order.
You do not have to pay tax or import duties when receiving your goods.